Customer Support Officer

 

Employment Status:            Permanent 38 hours per week subject to satisfactory completion of probation period 

 

Start Date:                             To be confirmed

 

Normal business hours:      Office Hours: Monday to Friday 9.00am to 5.00pm

 

Salary:                                  $52,769 - $59,940 a year 

Annual leave:                       4 weeks per annum (leave loading not applicable) 

Probationary period:          3 months 

 

About the role

The CSO (Customer Support Officer) will respond to telephone and email inquiries, maintain confidential records, action participants requests and roster daily support for participants and customers. 

 

Manage high volumes of data and support participants, customers and the Area Coordinator on a daily basis.

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Key Selection Criteria

Your application should include a cover letter and resume outlining your skills, experience and knowledge. Shortlisted applicants may be invited to attend an interview. As part of your role, you will work with a dynamic team to ensure effective and efficient service delivery in the provision of support to individuals with disability. 

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Core Responsibilities:​

• On a daily basis support participants/customers with their support needs

• Participate in an on-call roster for greyCare 

• Assist Area Coordinators with fortnightly support worker payroll 

• Review and update rosters, and replace shifts when support workers call in sick 

• Provide administrative support when required 

 

Mandatory

• Thorough report writing skills and attention to detail 

• Exceptional customer engagement and assessment skills

• Willingness to work both autonomously and within a team

• High level administration experience, as well as participant management information systems

• NDIS Worker Screening Check 

• Have the right to live and work in Australia

 

Qualification

• Qualifications in Administration, Community Services or Disability Services and/or significant experience in a similar role

• Demonstrated high level experience in the use of electronic participant information systems 

• Outstanding verbal and written communication skills 

• Strong negotiation, advocacy and networking skills

• Sound ability to manage and prioritise workload in a constantly changing high volume environment 

• Current Australian Driver’s Licence

 

Desirable 

• Previous experience working with Visual Data software or similar 

• Understanding of the NDIS, person centred approaches and the challenges facing people living with a disability

 

If you meet the above profile and are looking to join a team that makes a difference, please apply now.

 

*Only shortlisted applicants will be contacted, previous applicants need not apply.